This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hekne.com (the “Site”).

 

The Site, hekne.com, is owned and run by BYLUNDE&HEKNE AS with VAT number (/organisasjonsnummer) 919 041 587 MVA. The purpose of the Site is to give customers the opportunity to look at and buy HEKNEs products and have these delivered at the customers’ home.

 

1. PERSONAL INFORMATION WE COLLECT

 

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

 

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

  

Order Information

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card), email address, and phone number.  We refer to this information as “Order Information.”

 

Customer service and Newsletter

Your name and email address are also collected when you choose to contact us via email or subscribe to our Newsletter. The subscription to our Newsletter is for free and may be cancelled at any time.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; and

Screen our orders for potential risk or fraud.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

3. SHARING YOUR PERSONAL INFORMATION

 

Wix

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more information on how Wix handles your site visitors' data please review sections 8, 12, and 13 of Wix's Privacy Policy. 

 

Stripe, Klarna and Vipps

When purchasing a product in the Site's web shop, you will be using the checkout portal hosted on Stripe or choose to be redirected to Klarna or Vipps.

 

You can read Stripe’s privacy policy here, Klarna's International privacy policy here and Vipps' privacy policy here.

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Google Analytics and Hotjar

We use Google Analytics and Hotjar to help us understand how our customers use the Site, to optimize its service and experience. You can read more about how Google uses your Personal Information here.  You can also opt-out of Google Analytics here.

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Hotjar also uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

 

Google Ads and Meta

We use Google Ads and Meta which also set cookies, for marketing. These cookies do not contain identifying information about who you as the visitor are.

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Information gathered by Google Ads has an expiry date of 13 months. You can read Google Ads privacy statement here and choose to opt-out here.

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Information gathered by Meta is stored up to 2 years. You can find Meta's privacy statement here and choose to opt-out here. 

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Bring, Posten and Fedex

We share your Order Information with the selected shipment company for the transport of your purchase from us to you. The shipment companies are not allowed to use this information for any other purpose than performing this service for us.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

4. YOUR RIGHTS

 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

5. DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

6. CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

7. CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hekne.com or by mail using the details provided below:

 

BYLUNDE&HEKNE AS

Gamlelinja 32A, 1254 Oslo, Norway

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